Tracy Ingram has a Bachelors Degree in Management Information Systems from Florida Gulf Coast University and has obtained the Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA), and Certified Online Instructor (COI), credentials. As systems administrator Walden University he was responsible for overseeing external and internal help desk management internationally. As project manager he coordinated access for international faculty and students, managing university security. Tracy also previously had a technical support company that was subcontracted to provide international tech support for multiple biomedical device companies. As part of the contracts, Tracy personally traveled internationally to setup and coordinate vendors for conferences and provide on site technical support for their conference attendees, including but not limited to software upgrades and changes.